caminho-entrega-cangas3 Entrega grátis para todo o Brasil

FREQUENTLY ASKED QUESTIONS

F.A.Q.

Return Policy


Do you want to return your order?
Send us an email at: contato@55canga.com. It is important that you justify why you returned it, ok?

  • The deadline for requesting a return is up to 14 (fourteen) calendar days, counting from the request receipt date.
  • Upon a request of return, you will receive an e-mail from us explaining how to send the product back.
  • The return must be sent, already packed, to the following recipient:
    Panos Design Comércio e Representações LTDA (+55canga) A/C Camila
    Alameda Jaú, 88, complemento 31.
    São Paulo / SP
    CEP 01410 001
    Brazil

Write down the conditions to return the + 55Canga:

  • The product must be intact and the label affixed to the part.
  • Items that have been altered by the customer (such as: sheath, addition of fringes, etc.) won’t be accepted.
  • If the product proves defective due to misuse, the refund will not be authorized and the product will be returned to the customer.
  • Products won’t be accepted after the exchange deadline.
  • Only unwashed, unused and odor-free products will be accepted.
  • Products purchased in the promotion can only be exchanged for products that are also on sale, all right?
  • If you have obtained a discount on your purchase, regarding a promotional activity, it’s return will be the amount paid, considering this discount.

Deadlines and Delivery


  • The products delivery times vary according to the type of delivery chosen by you and the place of delivery. To consult them, you just have to put the zip code of your delivery address at the purchase closing and consult the deadlines.
  • Stay tuned because these deadlines are informed by the post office, and they start counting from the request approval by your card administration. The release can take up to 24 hours.
  • Here at +55, orders are posted every Monday, Wednesday and Thursday.
  • Purchases made and approved by midnight will be processed from the next business day.
  • Orders made on Saturdays, Sundays or holidays will be processed from the first business day following the authorization of the credit card company.
  • It is worth noting that, regarding the delivery deadline, small external contingencies may arise and lead to delays. In such cases, we will notify customers.
  • The possible reasons for a delivery delay are: the costumer absence at the delivery address registered at the site; Incorrect or incomplete cadastral address; address change; Contingencies inherent to the action, such as natural accidents, general strikes, manifestations and / or any other force majeure. That is why, it is very important that the customer is aware of the request delivery, tracking through the tracking code informed in the e-mail.
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